Shipping and returns

Shipping

• Where. United States only, for now. If you are somewhere else, email me before you order. Sometimes it can be arranged, sometimes the cell makes it impossible.
• How much. $7.99 for the first item and $2.99 for each one after, never more than $14.99 on an order. Counted per item, not per line: three shells are three things in the box.
• How fast. Orders go out in 1–3 days. Everything on the site is on the shelf; nothing here is a pre-order.
• If I am late. If I cannot post your order in 1–3 days I will email you with a revised date and the choice to accept it or cancel for a prompt full refund.

Returns

30 days from delivery, for any reason at all, including simply changing your mind. The item needs to come back unused and unfitted, with the screws and any small parts that came with it.

• Who pays the postage. You pay return postage when you change your mind. If it arrived damaged or is not what you ordered, email me before posting it back.
• Refunds go back to the card you paid with, once the item reaches me and I have looked at it. If anything is going to hold that up, you will hear it from me first.
• The cell cannot come back. A loose lithium pouch cell has real rules about how it may travel, and improvised packaging is how those rules get broken. If the cell has a problem, email me rather than trying to post it.
• A board you have already fitted cannot be returned as a change of mind. It is still worth emailing me if it has a problem; I may still be able to help.

Something arrived wrong?

Email contact@alwaysagog.com with your order number, what it does, and a photo or a short video if you can manage one. Video of the actual misbehaviour is worth an enormous amount of back-and-forth.

• Before posting anything. Check with me first. I may need a photo, a measurement, or a quick test before asking you to send it back.
• Fitting damage. Damage caused while fitting or repairing a board is not an unused return. Email me anyway; replacement parts may be the simplest answer.
• Other hardware. I cannot take returns for consoles, controllers or third-party parts that were not bought here, but I can often help work out where the fault is.